Return and Refund Policy
Thank you for choosing Zonvard. We are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied for any reason, we offer a 30-day return and refund guarantee.
30-Day Return Guarantee
You may return items within 30 days of receipt for a full refund. Returned items must be in their original condition—unused, undamaged, and with all original packaging and tags intact.
How to Initiate a Return
To start the return process, please contact our customer service team:
- Email: Contact us at hi@zonvard.com.
- Online: Submit a request through our website's contact page.
Please include your order number and reason for return in your request.
Return Shipping
If the return is due to our error (such as receiving incorrect or defective items), we will cover the return shipping costs. For all other returns, customers are responsible for return shipping fees. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked return packages.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed within 5–10 business days to your original payment method. Please note that depending on your bank or credit card company's processing time, it may take additional time for the refund to appear in your account.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Final sale or clearance items
- Used or damaged items
- Items missing original packaging or tags
Exchanges
If you would like to exchange an item, please follow the return process above and place a new order on our website for the item you prefer.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the item. We will arrange a free return and provide a full refund or replacement.
Contact Us
If you have any questions about our Return and Refund Policy, please feel free to contact our customer service team. We are committed to providing you with the best shopping experience.
Last updated: January 2026