At Zonvard, we are committed to delivering your premium home décor and artificial botanicals safely and efficiently. Please review our shipping policy below for important information about processing, shipping methods, and delivery.
Processing Time
Orders are typically processed and shipped promptly. For most items, you can expect your order to ship within a few business days. However, for certain high-demand products, processing and shipping may take up to 14 days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods
United States Orders: We primarily use USPS (United States Postal Service) for domestic shipments to ensure reliable and efficient delivery across all 50 states.
International Orders: For global shipments, we work with trusted carriers including UPS, DHL, FedEx, and other international logistics providers to ensure your order reaches you safely, regardless of your location.
Shipping Costs
Shipping costs are calculated at checkout based on your order total, shipping method, and destination. We may offer free shipping promotions from time to time—check our homepage or product pages for current offers.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website or your Zonvard account to monitor its progress.
Delivery Times
Delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout and begin after your order has been processed and shipped. Please note that delays may occasionally occur due to weather conditions, carrier issues, customs processing (for international orders), or other unforeseen circumstances.
International Shipping
We ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and must be paid upon delivery or customs clearance.
Delivery Issues
If your package is lost, damaged in transit, or has not arrived within the expected delivery window, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible—we can only make changes before the order has shipped.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team. We're here to help!
Last updated: January 2026